No refunds will be issued if a reservation is cancelled within 21 days of the session start date. Otherwise, 75% of program fees are refundable (25% will be retained as an administration fee).

Registrations are non-transferable. Cancellation requests for major medical reasons must be received in writing and submitted to camp@evegreen.ca. Cancellation requests will be considered on a case-by-case basis by the Program Manager. Mild illnesses (i.e. common cold & flu) and changes in personal circumstances are not considered valid for refund. If you have any questions and/or concerns, please reach out to camp@evergreen.ca.

Requests for refunds or cancellations must be made in writing and submitted to camp@evergreen.ca.

Our priority is to provide a positive camp experience for all our campers. Our camp staff are dedicated to creating an inclusive, safe and educational program for all campers. If your camper has special needs or requires accommodation at Evergreen Day Camps, please email camp@evergreen.ca to ensure our Camp Inclusion Team can give your camper the best experience possible.

The Program Manager will discuss supports available and our team will reach out with the best available options and suggestions. We recognize that we cannot meet every camper’s needs, however, we will do our best to prioritize a safe and successful camp for all involved.

Our Camp Office is our lost and found! The Camp Office is in the alleyway leading up to the Children’s Garden. Please write to camp@evergreen.ca if your camper has forgotten or lost any item at Evergreen Brick Works. See here for our visitor map.

Please note, we strongly encourage campers to avoid bringing items deemed as valuable to camp. Evergreen is not responsible for lost or stolen items.

Yes, we are pleased to offer an extended aftercare program from 3:30-5:30pm for an additional fee of $100/week for weekly camps or $20/day for day camps. Pro-rated options are available. You can add extended after care through our online registration portal, Camp Brain, any time prior to your registered camp session.

If you’d like to add extended after care to your camp registration, we strongly encourage you to contact our camp office at least 14 days in advance to your registered camp session. This gives our camp team enough time to accommodate for any late adjustments or changes to our camp planning.

We’re outside as much as possible! That being said, in the case of extreme or unexpected weather such as thunder, lightning, hail, extreme heat/cold, we will be moving camp programming in a sheltered space or indoors for campers to continue having fun while staying safe.

In case of flooding at Evergreen Brick Works, or other unforeseen circumstances, Evergreen has the right to cancel camp programming as weather conditions may change unexpectedly, cancellation may be issued after camp programming has started.

Building a fun, friendly and accepting group of campers is a key goal for Day Camps, and to ensure this, we accept friend requests only if the campers are in the same age group and camp session. We limit the requests to one per camper. Friend requests that are not in the same age group and camp session will not be considered.

If you’d like to share a friend request, we strongly encourage you to contact our camp office at least 14 days in advance to your registered camp session. This gives our camp team enough time to accommodate for any late adjustments or changes to our camp planning. Please include your camper’s full name and registered camp session along with their friend’s camp information. We will try our best to accommodate, however, know that we are unable to guarantee friend requests.