Skip to content

Toronto: Director of Hospitality

Application Deadline: June 21, 2019

Start date/term of position: Full Time


Since 1991, Evergreen, a not-for-profit, has provoked bold action in transforming public landscapes into thriving community spaces. We believe that connecting people, natural and built worlds create flourishing cities for the future. For more than 25 years Evergreen has connected, collaborated, and catalyzed Canadians to do amazing things positively affecting attitudes and behaviours that lie at the core of a sustainable city. For more information visit www.evergreen.ca

Overview:

The Director of Hospitality is responsible for developing, implementing and delivering the hospitality standards at the Evergreen Brick Works site, while focusing on Evergreen’s brand and values, professionalism and the contribution to Evergreen’s Social Enterprise profits. Leading staff in providing the highest level of customer service and satisfaction to ensure a memorable experience for all guests, and create cohesive representation across all guest- facing departments, including third-party and internal events, Evergreen Garden Market, community programming and visitor experience.

Key Responsibilities:

  • Oversee the Events Team responsible for the sale, planning, execution and customer care required for internal and third-party events
  • Lead the strategic plan for hospitality and events within Evergreen
  • Responsible for the achievement of annual event revenue and profit targets by ensuring that strategic financial decisions are made in regards to event negotiations and agreements
  • Manage the visitor services department to ensure a premier experience for all on-site guests
  • Provide leadership to visitor experience in managing tenant relationships
  • Develop site-wide systems, procedures and practices to support cohesive operations
  • Develop annual goals to ensure the growth of strengthened guest experiences on-site
  • Set and prepare annual events budgets and forecasts with weekly and monthly progress reports
  • Manage key client accounts and events as required
  • Identify operational challenges and develop alternative solutions
  • Handle guest concerns, comments and complaints that cannot be settled at supervisory level
  • Execute on Evergreen’s sales, marketing and business strategy for third- party events
  • Build and maintain relationships with existing and prospective clients, event suppliers, on-brand organizations and various local suppliers to deliver developed standards through all site activations
  • Liaise with internal departments as needed based on annual projects and initiatives
  • Oversee staff presentations, uniforms, customer-service training and adherence to Evergreen Brick Works standards
  • Collaborate with Communications Department to ensure effective and engaging front-line efforts
  • Ensure that all on-site activations are executed in a safe, orderly and disciplined manner in accordance with Evergreen’s policies and Health & Safety standards

Competencies:

  • Service Oriented: passionate about providing memorable service and experiences
  • Growth Mindset: sees challenges as opportunities for development and continuous learning
  • Collaborative: embraces value and strength derived from strong teams and collaboration
  • Fiscally Astute: effectively analyzes financial data to identify trends, opportunities and risks
  • Leadership: mobilizes teams, leads by example, inspires others to achieve and effectively navigates teams through change
  • People management: sets clear expectations, provides performance development support, recognizes strengths and accomplishments, provides guidance while allowing independence, provides constructive and timely feedback
  • Planning/Organization/Project Management: develops strategies to move the organization forward, sets goals and focuses on priorities, creates and implements action plans, budgets, documents, evaluates, and learns
  • Guest-focused: anticipates, understands, and responds to the needs of internal and external guests to meet or exceed their expectations
  • Attention to detail: does not let important details slip through the cracks

Guidelines:

Reporting Relationships:

  • Supervised by: Chief Placemaking Officer
  • Supervises: Hospitality, Events and Visitor Experience Staff

Qualifications:

  • A post-secondary diploma or certificate in hospitality or event planning management
  • 7 years’ experience in managing high-end events, including catering management
  • Experience with team management and leadership
  • Experience with managing operating budget

Working conditions:

  • Able to work evenings and weekends
  • Able to work in a fast pace environment
  • Business/professional dress code

Physical requirements:

  • Standing for extended periods of time
  • Doing repetitive tasks with few breaks, etc.

Cover letters and resumes can be submitted by e-mail to humanresources@evergreen.ca.
Please Reference “Director of Hospitality” in the subject line.

By Mail to Attention: Human Resources
Centre for Green Cities, Suite 300
Evergreen Brick Works, 550 Bayview Avenue
Toronto, Ontario M4W 3X8

Evergreen welcomes applications from persons of diverse backgrounds and is an equal opportunity employer.  As an organization that works to impact how cities are built and lived in, we encourage applications from the diverse communities that we serve. Accommodation will be provided in all parts of the hiring process as required under Evergreen’s Accommodation policy. If you require accommodations, please let us know of your needs in advance. We sincerely thank all candidates for their interest.  However, only those selected for an interview will be notified. No phone calls please.