Toronto: Venue Manager

Application Deadline: October 21, 2016

Start date/term of position: Part Time Casual

Overview: From intimate gatherings to weddings and conferences Evergreen environmental community centre and heritage site located in the heart of Toronto’s Don Valley hosts 250+ high-end events a year.

The Venue Manager will provide support to internal and external event clients during the execution of their event. The Venue Manager will communicate with event clients and suppliers as an Evergreen Ambassador to facilitate their needs during the event.

Key Responsibilities:

Customer Service

  • Ensure client and guest satisfaction through-out the event
  • Assist clients and guests with special requests
  • Represent Evergreen in a professional and courteous manner

Venue and Operations

  • Supervise load in and out of equipment, rentals, etc.
  • Liaise with Event Manager to ensure event set up and itineraries are followed and on track
  • Supervise beverage staff and reconcile opening and closing counts when required
  • Liaise with event suppliers and staff as necessary
  • Liaise with off-site emergency contacts as necessary (flood, site manager, etc.)
  • Enforce compliance with all requirements of the provincial liquor legislation at all time during the event
  • Ensure that the venue is run in a safe, orderly and disciplined manner in accordance with Evergreen’s policies and Health & Safety requirements

Team Accountability

  • Support the Hospitality Team with event execution

Position Specific competencies:

  • Customer-focus. Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations
  • Attention to detail.
  • Calm under pressure. Demonstrate composure in stressful situations.

  • Analytical/Decision Making/Problem Solving skills. Draw insightful conclusions from information. Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of Evergreen. Assess difficult situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

  • Flexibility/Adaptability. Flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency. Adjust quickly to changing priorities and conditions. Cope effectively with complexity and change.


Reporting Relationships

  • Supervised by: Senior Manager, Event & Hospitality Operations
  • Supervise: Event stewards and sub-contract event staff


  • Smart Serve certification is required or in progress

  • Hospitality or venue management experience an asset

  • First-aid/CPR certification preferred

Working conditions

  • Able to work evenings and weekends

  • Able to work in a fast pace environment

Physical requirements

  • Some lifting

  • Long periods of standing

Cover letters and resumes can be submitted by e-mail to

Please Reference “Venue Manager” in the subject line

By Mail to Attention: Human Resources
Centre for Green Cities, Suite 300
Evergreen Brick Works, 550 Bayview Avenue
Toronto, Ontario M4W 3X8

Evergreen welcomes applications from persons of diverse backgrounds and is an equal opportunity employer.

Accommodation will be provided in all parts of the hiring process as required under Evergreens Accommodation policy.  Applicants please make your needs known in advance.

We sincerely thank all candidates for their interest, however, only those selected for an interview will be notified. No phone calls please.